Cancellation & Non-Returnable Policy

At Root & Reboot, we value your satisfaction and strive to provide you with the best shopping experience possible. However, we understand that sometimes plans change or you may have concerns about your purchase. To ensure clarity, we have outlined our Same-Day Cancellation and Non-Returnable Product policies below. Please read carefully to understand your rights and options when it comes to canceling an order or dealing with non-returnable items.

Same-Day Cancellation Policy

We understand that mistakes or changes of mind can happen shortly after placing an order. To accommodate such situations, we offer a Same-Day Cancellation Policy, provided that the order meets the following conditions:

1. Conditions for Same-Day Cancellations

• All cancellation requests must be submitted within 24 hours of placing your order, and only if the order has not been shipped or processed for dispatch.
• Orders that have already been shipped or dispatched from our warehouse are no longer eligible for cancellation.
• Once a cancellation is approved, we will issue a full refund to your original payment method. Please allow up to [Insert Processing Time] business days for the refund to be processed.

2. How to Request a Cancellation

• To cancel your order, contact our customer service team at [email protected] with your order number and cancellation request.
• We recommend including "Cancellation Request" in the subject line of your email to expedite the process.
• Our customer service team will review your request and notify you of the status of your cancellation via email.

3. Post-Cancellation Process

• If your cancellation request is approved, we will initiate a refund immediately. Refunds may take 1 business day to reflect in your account depending on your payment provider.
• If the order has been dispatched before the cancellation request, we will be unable to stop the shipment. In such cases, the order will be treated under our standard return policy if eligible.

Non-Returnable Product Policy

Due to the nature of certain products we sell, some items are categorized as non-returnable. This policy exists for hygiene, safety, and regulatory reasons, as well as to ensure that all customers receive products in pristine condition. Please review this policy carefully before making a purchase.

1. What Products are Non-Returnable?

The following product types are considered non-returnable and non-exchangeable once they have been purchased:

• Items that are marked as 'Final Sale' or 'Non-Returnable' on their product pages.
• Personal care items or products that come into direct contact with the skin, such as certain cosmetics and toiletries, for hygiene reasons.
• Opened or used products, even if the item was only tried once.

2. Exceptions to Non-Returnable Policy

• If your product arrives damaged or defective, you are eligible for a replacement or refund. Please contact us within 1 day of delivery to report the issue.
• Provide clear photos of the damaged item and any relevant packaging to assist us in processing your request as quickly as possible.
• In cases of damage, Root & Reboot reserves the right to either replace the product at no additional charge or issue a refund.

3. Reporting Damaged or Defective Products

• If you receive a damaged or defective product, email us at [email protected] with your order number and photos of the issue.
• We will review your case and respond within 2 business days to arrange for a replacement or refund.

4. Non-Returnable Products for Safety and Compliance

• Certain products, especially those that fall under regulatory compliance restrictions or safety concerns, are non-returnable even if unopened.
• For example, products that are perishable, hazardous, or subject to recall regulations cannot be returned once sold.

General Policy Notes

Root & Reboot reserves the right to update this Cancellation and Non-Returnable Policy at any time without prior notice. It is the responsibility of customers to review the policies before making a purchase to ensure they are aware of the most current terms.

Contact Us

If you have any questions or need clarification regarding our Same-Day Cancellation or Non-Returnable Product policies, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure a smooth shopping experience.